Shipping & Delivery

We aim to make receiving your ZTS order simple and straightforward.

Delivery Time

The estimated delivery time is 2–4 days after your order is confirmed.

Delivery times may vary depending on your location, courier availability, order volume, public holidays, or circumstances outside our reasonable control.

Delivery Information

Please make sure your delivery details are complete and accurate when placing your order, including:

Full name
Phone number
Governorate and city
Full delivery address
Any useful delivery instructions

Incorrect or incomplete information may cause delays.

If you need to change your delivery details after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once the order has been prepared or dispatched.

Receiving Your Order

Please keep your phone available when your order is out for delivery so the courier can reach you if necessary.

You may open and inspect your order while the courier is waiting.

Before accepting the order, please check:

The item received
The material
The size
The general condition of the item

If there is an issue with your order, raise it while the courier is still present whenever possible.

Delivery Delays

Most orders arrive within the estimated delivery period, but occasional delays may occur.

If your order has not arrived within the expected timeframe, contact ZTS with your order number so we can help check its status.

For information about returns and exchanges, please review our Exchange & Return Policy.

Questions about this policy?