Returns & Exchanges

Fourteen days to change your mind, and how to go about it.

Last updated 1 July 2026

The 14-day window

Returns and exchanges are accepted within 14 days of the date your order was delivered.

Condition

To be accepted, a returned piece must be:

unworn and unwashed
in its original condition, without marks, scent or damage
with all original tags still attached
returned in its original packaging where possible

How to return or exchange

Four steps:

Message us on WhatsApp or Instagram with your order number.
Tell us whether you want a return or an exchange, and for an exchange which size you need.
We confirm and arrange collection, or give you the return address.
Once the piece reaches us and passes inspection, we complete the refund or send the replacement.

Who pays for return shipping

If a piece arrived faulty, damaged, or is not what you ordered, we cover the return shipping in full.

If you have changed your mind or need a different size, the return shipping is at your expense.

Refunds

Refunds are issued once we have received and inspected the returned piece. Card orders are refunded to the card used. Cash-on-delivery orders are refunded by a method we agree with you.

The time a bank takes to show a refund is outside our control.

Exceptions

Pieces returned outside the 14-day window, or that have been worn, washed, altered or had their tags removed, cannot be accepted. If a return is declined we will explain why and return the piece to you.

Questions about this policy?