Exchange & Return Policy

Please inspect your order carefully before accepting it.

Inspect Your Order Before Acceptance

You may open your order while the courier is waiting.

Before receiving the order, please check:

The material
The size
The item received
The general condition of the product

This allows any immediately visible issue to be identified before the delivery is completed.

Under our standard store policy, returns or exchanges are accepted only for an eligible size-related issue identified while the courier is present.

Please make sure the size is suitable before accepting the order.

Once the Courier Leaves

Under our standard store policy, once you have inspected and accepted the order and the courier has left, a return or exchange is not available for a change of mind or for an issue that could reasonably have been identified during inspection.

This policy does not limit any rights or remedies that cannot legally be excluded, including rights relating to incorrect, defective, damaged, or otherwise non-conforming goods where applicable.

Product Condition During Inspection

Please keep the item in its original condition while checking it.

Do not:

Remove tags
Wash the item
Alter the item
Damage the item
Use or wear the item beyond what is reasonably necessary to inspect it

Problems With an Order

If you receive an incorrect, defective, damaged, or otherwise non-conforming item, contact ZTS with your order number and a clear description of the issue.

Any rights provided by applicable consumer protection law remain unaffected.

Questions about this policy?