Privacy Policy

Privacy Policy

This Privacy Policy explains how ZTS collects, uses, stores, and shares personal data when you visit our website, create or use an account, place an order, contact us, or otherwise interact with the ZTS online store.

We handle personal data in accordance with applicable data protection requirements.

1. Information We May Collect

Depending on how you use the website, we may collect the following categories of information.

Identity & Contact Information

This may include:

• Name
• Phone number
• Email address
• Delivery address
• Governorate and city

Order Information

This may include:

• Products ordered
• Product options such as size or colour
• Order value
• Delivery details
• Order status
• Returns, exchanges, cancellations, or support history

Payment & Transaction Information

Where online or electronic payment is available, payment processing may be performed by a third-party payment provider.

ZTS may receive transaction-related information necessary to confirm, manage, refund, reconcile, or support a payment.

We do not require this policy to imply that ZTS itself stores complete payment-card credentials; payment information is handled according to the payment flow and provider used at checkout.

Account Information

If you create or use a customer account, we may process information associated with that account, such as:

• Account identifier
• Contact details
• Order history
• Authentication and security information

Communications

If you contact ZTS, we may process:

• The content of your message
• Contact details you provide
• Order numbers or order-related information
• Support history
• Any information you voluntarily provide in connection with your request

Technical & Usage Information

When you use the website, certain technical information may be generated automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Basic request and security logs
• Cookie and analytics information

2. How We Use Personal Data

We may use personal data where necessary to operate the ZTS store and provide our services, including to:

• Process, confirm, and manage orders
• Arrange shipping and delivery
• Communicate about order status
• Provide customer service
• Handle eligible returns, exchanges, cancellations, or refunds
• Manage customer accounts
• Process or reconcile payments where applicable
• Detect and prevent fraud, abuse, and security incidents
• Protect the website and our systems
• Maintain business, accounting, and transaction records
• Comply with applicable legal and regulatory obligations
• Diagnose technical problems
• Improve website performance and customer experience
• Measure use of the shop and the effectiveness of our advertising

We will not use personal data for a purpose that is incompatible with the reason it was collected unless permitted by applicable law.

3. Cookies & Similar Technologies

The ZTS website may use cookies or similar technologies required for the website to function, remember relevant settings, maintain security, or support the shopping experience.

The website also uses analytics and advertising measurement technologies that help us understand how the shop is used, improve it, and measure the results of our advertising. These technologies load automatically when you visit the website.

We do not ask you to accept these technologies before they load, and the website does not present a cookie consent choice. You can control cookies through your own browser settings, or by using tools that block them.

Blocking cookies in your browser should not prevent essential website functions that do not depend on them.

We record which advertising campaign or link brought you to the shop, and keep that record for up to 30 days so that an order can be attributed to it.

When an order is placed, we share your IP address, your browser user-agent, the order number and the order total with our advertising measurement providers, so that the order can be matched to the advertising you saw. We do not share your name, email address, phone number or shipping address with them. The IP address and user-agent are not stored by us and are not used to identify you for any other purpose.

4. How We Share Personal Data

We may share personal data only where reasonably necessary for operating the store, fulfilling orders, providing services, protecting the business, or meeting legal obligations.

Recipients may include service providers involved in:

• Shipping and courier services
• Payment processing
• Website hosting and infrastructure
• Email, messaging, or customer communication
• Analytics and advertising measurement
• Security and fraud prevention
• Technical support and website operations
• Professional, accounting, or legal services where necessary

Service providers should receive only the information reasonably necessary for the service they perform and are subject to applicable contractual and legal obligations.

We may also disclose information where required by law, regulation, court order, or a lawful request from a competent authority.

5. International Processing

Some service providers may process or store data using infrastructure located outside Egypt.

Where personal data is transferred or processed across borders, ZTS will handle the transfer in accordance with applicable legal requirements.

6. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Fulfil orders
• Provide customer support
• Maintain transaction and accounting records
• Handle disputes or claims
• Protect against fraud and abuse
• Meet legal, tax, regulatory, or record-keeping obligations

Retention periods may vary depending on the type of information and the reason it is processed.

When information is no longer required, it should be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, misuse, disclosure, or destruction.

No website or electronic system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.

8. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal data, including rights to request access to, correction of, or other legally available action concerning your personal data.

Some requests may be subject to legal conditions, identity verification, exemptions, or record-retention obligations.

To make a privacy-related request, contact ZTS through the contact methods provided on the website and clearly state that your request concerns personal data or privacy.

9. Children's Privacy

The ZTS online store is intended for general retail use and is not designed as a service directed specifically at children.

Where the processing of a child's personal data requires consent or authorization under applicable law, the relevant legal requirements apply.

10. Third-Party Websites & Services

The website may contain links to third-party websites or use third-party services.

Those parties may process information under their own privacy policies and terms. ZTS is not responsible for the privacy practices of independent third-party websites that we do not control.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, service providers, or legal obligations change.

The latest version will be published on this page with an updated revision date.

12. Contact

If you have questions about this Privacy Policy or how ZTS handles personal data, contact ZTS through the contact methods provided on the website.

When contacting us about a privacy request, please provide enough information for us to understand the request and verify your identity where necessary.